We believe that the company’s P/S ratio has the potential to rise in the near term on expectations of continuing demand growth and a favorable shareholder return policy, thus driving the stock price higher. NLOK’s P/S (price-to-sales) multiple rose from 4.5x in 2018 to 6.6x by 2019 end, but has since dropped to 5x. Combined with a roughly unchanged outstanding share count, NLOK’s revenue-per-share (RPS) dropped 2.5% from 2018 to 2020.
My recommendation to all would-be Norton subscribers: Try the free AV software download, which is what I will do in the event the new Norton 360 subscription disappoints once again.The stock price rise since 2018-end came despite a 3% drop in revenue from $2.56 billion in 2018 to $2.49 billion in 2020 (NLOK’s fiscal year ends in April). I will definitely end that if I experience any further problem. I have since cancelled my automatic Norton 360 Deluxe renewal, which would have cost $109.99, but subsequently entered a new one-year subscription for $39.99, only to avoid the hassle of switching to a different AV program. Worse yet, she was hopelessly unprofessional, discourteous, disrespectful, even rude, and customer-averse, constantly interrupting and trying to talk over me, without the foggiest notion of what the term “customer service“ means.Īfter the verbal exchange, I asked that I be sent a customer review form so that I could rate the experience with her, but am still waiting. She couldn’t think of a single word and failed miserably to defend the Norton 360 software. A "customer support" representative finally called me at my insistence today,, shortly after 1:00 PM EST.after first trying to pawn me off on a technician. Called the Million Dollar Protection Package, the feature includes stolen fund reimbursement starting at $25,000 and coverage for up to 1 million in legal fees.ĭue to this experience with my Norton 360 paid subscription, as well as its endless solicitations, both veiled and blatant, to “upgrade” or add features for which I have no need, I made repeated attempts to cause Norton, via e-mail, to explain this intolerable failure of its AV program and give it an opportunity to convince me to renew my subscription.
In addition to these features, plans each offer a level of reimbursement for losses due to identity theft. Norton 360 with LifeLock plan features include: Their virus protection promise guarantees a full refund if their software catches a virus and their US-based restoration team can't remove it. Depending on which plan you select, Norton offers a variety of services to help protect your devices and personal information.
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